Jumpy Circle support · iPhone · TSIGHT IT LTD
Time your jumps, catch the next current and travel through Earth, Air and Space. If something interrupts your run, start with the answers below.
Contact support
Email contact@tsight.co.uk with your iPhone model, iOS version, Jumpy Circle version and what happened. Include the steps that reproduce the issue, if you can.
Please do not send passwords, verification codes or payment details. If a screenshot helps, remove any personal information first.
Playing Jumpy Circle
How do I play?
Tap Play, then tap to begin. Your circle moves along the current automatically. Tap to jump and time your landing on an upcoming current. A normal landing earns one point; skipping one or more currents in a single jump earns three. Missing a current does not end your jump immediately—you may still reach a later one.
Can I play without an internet connection or an account?
Yes. Core gameplay and your local best score work offline. You do not need a Jumpy Circle account. Online leaderboards and ads need an internet connection, and Game Center is optional.
How do I pause or change the sound?
Use the pause control during a run. Returning from the background leaves the game paused until you resume. Open Settings from the home screen to turn game sound on or off, or adjust music and sound effects separately. The game also respects your iPhone’s silent mode.
How do skins work?
Open Skins from the home screen to choose your circle’s appearance. Your selection is saved on your device. Jumpy Circle has no in-app purchases or subscriptions.
Scores & Game Center
Why is my best score different from the leaderboard?
Your home-screen best is saved on this device. The global leaderboard shows scores submitted for your signed-in Game Center account. Scores can take time to appear, especially after playing offline. Connect to the internet, open Leaderboard and refresh to try again.
The leaderboard will not load
Check your connection and Game Center sign-in in iPhone Settings, then reopen Leaderboard. If sign-in was cancelled, use the sign-in or retry option. You can continue playing while Game Center is unavailable.
Who can see my leaderboard score?
The leaderboard is global. Your Game Center display name, score and rank can be visible to other players. Manage your Game Center profile and sharing choices in iPhone Settings. See the Privacy Policy for more about Apple’s service.
Will my progress transfer to another device?
Local scores, achievements, skin choices and sound settings are stored on the device. Jumpy Circle does not provide its own cloud-save service. A Game Center score does not restore all local progress, and deleting the app can remove locally saved information. Device backups are managed by Apple.
Ads & revives
How does a rewarded revive work?
When available, Revive offers an optional rewarded ad so you can continue the current run. Complete the ad’s reward requirement and return to the game. Closing it early may not earn a revive. You can always choose Retry to begin a new run instead.
Why is an ad unavailable?
Ads depend on your connection, privacy choices and available advertising inventory. A rewarded ad may not be available for every run or region. Retry or return Home to keep playing; watching an ad is not required to start a new run.
When do other ads appear?
Jumpy Circle may show full-screen interstitial ads between runs, when leaving the results screen. Rewarded ads are offered separately for a revive. The game does not charge you for viewing either type of ad.
How can I manage advertising privacy?
Review any privacy message or options offered in your version of the app. If the app requests Apple’s tracking permission, you can change that choice in iPhone Settings → Privacy & Security → Tracking. For details about advertising services and your choices, read the advertising section of our Privacy Policy.
Still stuck?
Close and reopen Jumpy Circle, check for an App Store update and restart your iPhone if the problem continues. Before deleting the app, remember that local progress may be lost. If you still need help, email support.