Explore the sun around your home, balcony or garden. Find answers below, or get in touch if something is not working as expected.
Contact support
Email contact@tsight.co.uk with your iPhone model, iOS version, SunPeek version and a description of the issue. Do not send passwords, payment card information or verification codes. Share a screenshot only if it helps, and remove private information first.
SunPeek Pro
Is Pro a subscription?
No. Pro is an optional one-time lifetime purchase. It unlocks past and future dates, summer and winter comparison, unlimited places and saving or sharing sun-path camera images.
How do I restore my purchase?
Open SunPeek, go to Settings and choose Restore Purchases. Use the same Apple Account that made the original purchase and ensure you have an internet connection. If Pro remains unavailable, reopen the app and contact support.
How can I request a refund?
Apple handles purchase refund requests. Visit reportaproblem.apple.com. Removing the app does not refund the purchase.
Sun paths and camera alignment
The sun direction looks wrong
Check the selected place, date and time. Device compass readings can be affected by nearby metal, magnets and the way the phone is held. Camera and compass features require a compatible physical iPhone. You can use the map and sky chart to compare the calculated direction.
Does SunPeek predict shade from nearby buildings?
No. SunPeek does not model nearby buildings, trees, terrain or clouds. Its Shadow tool previews a shape whose dimensions you choose. It cannot guarantee how long a property receives direct sunlight.
How do I change permissions or remove my data?
Location, Camera and Photos permissions can be changed in iOS Settings. Delete saved places in SunPeek to remove their locally attached photos. Images already saved to Photos, backups and shared copies are managed in those services.